Frequently Asked Questions
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What comes with each 'Scratch Pack'?
Each 'Scratch Pack' contains:
1 'Scratch & Help' Booklet
1 'Tips for Participants' sheet
1 Introduction Sticker
1 Zip Lock collection bag
Every order also receives a 'Tips for the Organiser' sheet and recording sheet.
How long will it take for my order to be ready?
We aim to have all orders delivered within 5 working days from receiving your completed order form.
What makes the 'Scratch & Help' booklets so successful?
A number of reasons:
1. It's a simple process for all people involved. The organiser just needs to set up the campaign and monitor the progress of the group. Usually, with other fundraising products, the organiser does most of the work. The fundraisers get an instant "yes/no" answer and aren't required to do much more than get out and about and ask people for some support. The potential sponsor can make a quick easy decision whether or not to support the fundraiser with no decisions about ordering or time spent browsing through a catalog.
2. People just love to scratch off that silver stuff! They see it and want to know what's underneath!
3. Fundraising participants feel a sense of ownership when the 'Scratch Booklets' have their photos and team/school colours on the front cover. They also get rewarded based on how much effort they put in and can see the dots being scratched and the money being raised - this helps a lot with motivation.
Some U.S. sites offer a similar product but also have discount coupons for the people who donate. Why don't yours?
In our trials we had some fundraising groups use the 'Scratch & Help' booklets with the coupons and some fundraising groups without the coupons. The groups that were not using the coupons raised more money in a significantly shorter time period compared with the group that had the coupons. We found that when potential sponsors were told that they would receive a discount coupon sheet if they scratched off a few dots, their focus shifted from 'helping out the fundraiser' to 'what is this person trying to sell me?' They began analysing whether or not the coupons were something they would buy. People were getting turned off by the fact that they felt they were 'buying' these coupons when they could get them for free on the back of supermarket dockets and on the internet.
What if I can't pay for my order up front?
No problem. We have easy payment terms available when paying by cheque. However, we do require that a cheque for the full amount of the order is received by us before we send out your order. We will bank the cheque up to two weeks later.
Can I return any unused booklets?
Unfortunately not, because each booklet is customised to the fundraising school/team/individual.
About how long does it take for someone to complete a 'Scratch Booklet'?
It depends on the individuals motivation. Some people can get a 'Scratch Booklet' finished in a couple of days, others can take a lot longer. On average 1 booklet per week is a reasonable expectation.
How many 'Scratch Packs' can/should I order?
You can order from 1 to 1000 'Scratch Packs.' It's a good idea to start out with 1 booklet per fundraiser and maybe get a few extras for those who need more.
Can I order extra 'Scratch Booklets' if we run out?
Yes. We will quickly be able to send you additional booklets because all of the design work has been done previously.